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Complaints Book

As established by the Consumer Protection and Defense Code, this institution makes a complaints book available to you.

Date:

Nº 0001
This number will be updated when you finish registering.

    Before we begin, please tell us where the events of the claim took place:
    • Choose a product*
      RUC
    1. Identification of the complaining consumer
    • First and Last Names*
    • Phone*
      Email*
    • Document type*
      Document number*
    • Department*
      Province*
    • District*
      Address*
    • Names and Surnames of the tutor
    • Document type
      *This applies if the claimant is a minor.
      Document number
      *This applies if the claimant is a minor.
    2. Identification of the contracted good
    • Description*
    3. Details of the Consumer's Complaint and Request

    • **Claim:Disagreement related to projects or services.

      **Complaint: Dissatisfaction unrelated to projects or services; or discomfort or dissatisfaction with customer service.

    • Detail*
    • Claim*
    • Attach file (PDF, PPTX, Word or JPG, PNG images)
    4. Observations and actions taken by the supplier<

    Date of communication of the response:Jueves, 05 de Octubre del 2018

    Description: “As this is a virtual claim, your case will be forwarded to customer service for a response within the legally established timeframe.

    5. I authorize notification of the result of the claim to the email address provided.

    (*) Required fields